Account & Data Deletion

This page explains how to request deletion of your HomeDec IQ account and the personal data associated with it. We honour all valid deletion requests.

How to request deletion

To delete your HomeDec IQ account and associated data, send us an email from the email address linked to your account:

1. Email privacy@homedeciq.com from the address you used to register.
2. Use the subject line “Account Deletion Request”.
3. We will verify the request and confirm once your account has been deleted.

What data is deleted

When you request deletion, we permanently remove the following from our active systems:

• Your account record;
• Your email address; and
• Your securely stored (hashed) password.

Any photos you used in the App are stored only on your own device and are never uploaded to us, so they are not held by us and are removed when you uninstall the App or delete them on your device.

What data may be retained

We may retain a limited amount of information where we are required to do so by law, or to resolve disputes and enforce our agreements. Any such data is kept only for as long as necessary and is then deleted.

How long deletion takes

We action verified deletion requests within 30 days of receipt. In most cases your account is removed sooner, and we will email you to confirm once it is complete.

Questions

If you have any questions about deleting your account or data, contact us: